Quantcast
Latest Stories

World-class casino-resort promises amenities never before seen here

The chairman’s suite is 600 sq m, which is as big as a house

By

VIP lobby. PHOTO BY RICHARD REYES

“With $40 (P1,652) in you pocket, you can get a wonderful life experience. You’ll see a beautiful place, be in a waterfall environment, get good service and enjoy great games. Our air-conditioning is very sensitive; you get clean air. Even if you’re not playing, you’ll like the place because it’s smoke-free, tidy, and there are friendly people to take care of you.”

CHINESE restaurant. PHOTO BY RICHARD REYES

That was the pitch of Bradley Stone, president of Global Gaming Assets Management (GGAM) for Solaire Resort & Casino, which will open in March 2013 at the Pilipino Entertainment City in Parañaque. In a bid to make Manila at par with luxury casino resorts in Las Vegas and Macau, Bloomberry Resorts Corp. (BRC), the parent company, hired the veterans from the gaming and hospitality industries worldwide.

Enrique Razon Jr., one of the country’s richest men and owner of BRC, tapped Michael French as COO to hire the best talents and Stone to manage Solaire, which will consist of the casino and the lifestyle components.

“He didn’t want to do something cheap. His voice was to build a quality, lasting product,” said Stone. Designed by architect Paul Steelman, who has done luxury casinos such as MGM, Solaire is arguably the country’s first well-planned, integrated resort development.

 

FRESH Café and Buffet. PHOTO BY RICHARD REYES

 

Catering to the mass and premium markets, the first phase of development includes 18,500 sq m of games and slot machines, entertainment areas, international restaurants and 500 hotel rooms. Three-quarters of the area is dedicated to the public and mass customer, another section to VIPs.

Stone explained that unlike other casino-resorts where amenities are spread out, Solaire’s layout makes the casino and gaming area accessible to the parking, the noodle bar, food court and the bars. The VIP enjoys the privacy from the entrance to the lounge.

Donato Almeda, board director. PHOTO BY RICHARD REYES

“You put all the amenities of one market together and the amenities of the other market in another area to make everything convenient for them. I can control the guest experience and not send them all over the place,” said Stone. “Many buildings are haphazard or they add stuff. This is a master-planned building, sensitive to the market segments we are going after. We have a lot of foreign-speaking hosts to look after the guests and have their little world.”

Asked how a luxury brand like Solaire would cater to the masses, Stone explained: “The general public wants good parking that’s accessible to casino floor, have the right slot product—ticket in, ticket out; cash out—which is very convenient. They want quick fast food as they are in for a couple of hours. There’s the noodle bar and the buffet which can compete with the Shang.”

Solaire will dangle incentives to “very good mass-market customers” such as having their own casino and amenities.

One of its special features is Club Solaire, which, said Stone, follows the management rule of 80-20. “Twenty percent of the people, who are really important, make up 80 percent of the revenue. We have a special place to attract that valuable market. The $5,000-customer isn’t going to be in the junket room upstairs. We have to create an environment for them where they get special treatment. They don’t have to stand in line with the $10-customer. If I want to get a snack or dim sum, it’s sitting there for me for free. I don’t have to go to a restaurant or drink at the bar. If I want to go to the restroom, I will have my own.”

Michael French, chief operating officer. PHOTO BY RICHARD REYES

There are the VIP rooms which are furnished with private offices, accounting areas and unique mix of games. “With the VIP market, it’s important to build relationships. You get the gaming people who are used to dealing with the high-end clientele and how certain transactions work.”

Stone pointed out that the Philippines has an edge over its Asian neighbors aside from the people’s friendliness and the various tourist spots.

“The tax rate allows us to price our gaming product more competitively. The Philippine government lowered the gaming and corporate tax rates to attract foreign money. I need to be competitive. It’s like saying here’s a Mercedes-Benz in Macau and here’s a Mercedes-Benz in Manila. Here, you can buy it at 20-percent cheaper. Solaire needs to be the Mercedes-Benz of casinos. Because of my incentives, I can price mine cheaper. I get a good chance of winning.”

During the press launch, he said with favorable tax regimes, junket representatives (liaisons who organize the trips of players to casinos) and premium customers can get higher commissions.

Donato Alemeda, board director, said Razon envisioned Solaire to be in the league of Wynn or Encore Las Vegas. “The overall experience has to be on the level that nobody has ever seen anything yet in the Philippines.”

With Razon’s investment, BRC became a publicly listed company last summer. Almeda said, “Many foreigners have been buying to Bloomberg. There’s confidence from the foreign market in this project and in the country.”

 

VIP service

While the gaming division is headed by another veteran, Dennis Andreaci, hotelier Adrian Ort will manage the non-gaming side which includes the hotels, restaurants and other amenities.

“We would like a customer to come to us for multifaceted opportunities—gamble a bit, drink in a bar, dinner with a friend or loved ones. They can come for special occasions—wonderful private dining rooms for families, wedding anniversaries, entertainment with friends at the lounge. The ante for VIP service is about personalization. Depending on the level of the VIP, there is a helipad and a host who speaks the guest’s language to answer any whim. If the VIPs fly on their ticket, we fetch them on a limousine. The host will be with them all the time. We take care of what they like to have.”

Ort said as a resort-hotel, Solaire provides a casual ambiance. However, the rooms are bigger than the industry standard, 43 sq m. The chairman’s suite is 600 sq m, which is as big as a house. “We want to be lavish with our high rollers,” said the hotelier.

Food, beverage and solicitous service also define Solaire’s luxury standards.

“My first interview with Mr. Razon was straightforward. He said, ‘I want to have the best restaurant in the Philippines,’” recalled Ort.

Wolfgang Fischer left his executive chef post at the Emirates Palace, the world’s most expensive hotel for heads of state, to be Solaire’s culinary director. “The environment of the restaurants alone will be world-class. It’s up to us to deliver the software,” he said. He is batting for Michelin standards which no restaurant in the Philippines has achieved yet.

“My philosophy is simple: Make sure the chef will have all he needs to do the best possible job,” said Fischer. “If you want to run a restaurant, you need support from management.” Best foreign chefs have been hired to oversee the international restaurants although there’s a contingent of Filipino chefs with overseas and local experience.

“Even the baker is world-class to ensure the best bread possible,” he said. Fresh graduates from the top culinary schools can also join the team.

“Chefs must respect the food. If somebody doesn’t have the passion to treat the product right, that person has no space in my team,” said Fischer.

Plans are afoot to work with farmers and agricultural suppliers to customize their food supply for the hotel, given the large volume. With steaks, the hotel isn’t just looking at Australia, the US and Japan but even other parts of the world such as Spain. The public will also enjoy the high standards of the food. For instance, noodles will be freshly made daily for the noodle bar.

On the pricing, Ort explained, “We will provide value for money. It doesn’t mean it’s cheap. You pay for what you get. There are different pricing strategies—from food court, buffet to specialty restaurant.”

Karsten Roettger, Solaire’s food-and-beverage director, added that the experienced managers and chefs who worked in deluxe hotels from oil-rich countries will train the local staff to keep improving the standards.

“The service in the Philippines is very good but what is missing is finesse,” said Fischer.

Roettger said the hotel acquired tableware from luxury producers, which will help create unique table concepts.

Although the restaurants will have their own high-tech kitchen, the biggest commissary is dedicated to Solaire’s 4,500 employees, who will be producing thousands of meals daily.

“In the end, you want to wow the customer with fantastic rooms, restaurants and service,” said Ort.


Follow Us


Follow us on Facebook Follow on Twitter Follow on Twitter


Recent Stories:

Complete stories on our Digital Edition newsstand for tablets, netbooks and mobile phones; 14-issue free trial. About to step out? Get breaking alerts on your mobile.phone. Text ON INQ BREAKING to 4467, for Globe, Smart and Sun subscribers in the Philippines.

Tags: Bloomberry Resorts Corp. , BRC , Casino , Enrique Razon Jr. , Solaire Resort & Casino

  • http://pulse.yahoo.com/_2JVSEXTMANAEZGLOSZGWJYW67Q Jess

    Wow, this is like a dream. High rollers? Hope you can treat this like the casino in Singapore. Locals entering the casino must have entrance fees. Foreigners come in free. Locals who come regularly to the casino, better tell the Mrs. that the Mr. is having a new addition. Don’t let this casino ruin marriages and households.

  • Echuserang_Froglet

    mabuhay ang mga casino. ang tunay na pag asa ng bayan. mag bibigay ng trabaho sa milyon milyong pilipino.

  • DGuardian

    Parang sa Star Wars ang  dark ambiance ng casino na ito. Madilim.  Bagay na bagay ang contrast nito sa bright  and  exciting  ambiance ng Manila Bay Resort ni Katsuo Okada.  At least,  may variety ang mga lugar na pupuntahan. Sana ay pareho silang maging successful, dahil makakatulong sa ekonomiya ng ating bansa ang tagumpay nila.



Copyright © 2014, .
To subscribe to the Philippine Daily Inquirer newspaper in the Philippines, call +63 2 896-6000 for Metro Manila and Metro Cebu or email your subscription request here.
Factual errors? Contact the Philippine Daily Inquirer's day desk. Believe this article violates journalistic ethics? Contact the Inquirer's Reader's Advocate. Or write The Readers' Advocate:
c/o Philippine Daily Inquirer Chino Roces Avenue corner Yague and Mascardo Streets, Makati City, Metro Manila, Philippines Or fax nos. +63 2 8974793 to 94
Advertisement
  1. Lover’s quarrel linked to hunger – study
  2. 12 other things you can do at Pico de Loro Cove
  3. How Vitamin B can be a remedy for ‘manhid’ and neuropathy
  4. ‘Heaven is for Real’: Nonfiction book on life after death reaches screen
  5. 90 percent of Filipino households don’t practice proper toilet hygiene, sanitation
  6. Sarah Geronimo and Matteo Giudicelli sing ‘All of Me’–and we all swoon
  7. Marcos grandson to wed beautiful Rocha scion
  8. Summer treat for your aspiring astronomers
  9. Encounter with a ‘Mangkukulam’
  10. Finalists announced for best translated books
  1. Dominique–Gretchen and Tonyboy Cojuangco’s daughter–now an endorser
  2. Why is the lifestyle set now afraid to wear jewelry–before Kim Henares?
  3. Marcos grandson to wed beautiful Rocha scion
  4. France makes work beyond 6 p.m. illegal
  5. Sarah Geronimo and Matteo Giudicelli sing ‘All of Me’–and we all swoon
  6. South Koreans crave Asia’s smelliest fish
  7. Ever heard of HydroBob?
  8. How Vitamin B can be a remedy for ‘manhid’ and neuropathy
  9. 90 percent of Filipino households don’t practice proper toilet hygiene, sanitation
  10. Prince William fuels speculation of second royal baby
  1. Mary Jean Lastimosa is new Miss Universe Philippines
  2. Did Angara ruin Pia Wurtzbach’s chances at Bb. Pilipinas?
  3. Dominique–Gretchen and Tonyboy Cojuangco’s daughter–now an endorser
  4. Manila in shock over model Helena Belmonte’s death
  5. Vinegar test helpful vs cervical cancer
  6. From Jeannie to mom of suicide victim
  7. San Vicente beaches hidden but not for long
  8. Borgy and Georgina are back; others are off–again
  9. Sen. Angara: I thought Pia Wurtzbach gave a good answer
  10. Ex-Givenchy model fights for ‘Yolanda’ survivors

News

  • Luzon grid power reserve ‘enough’ for Holy Week
  • Pimentel proposes incentives for companies that will hire ex-convicts
  • State seeks guilty verdict for Abalos
  • SBMA execs, 2 others face graft raps
  • Pangasinan beachgoers warned vs jellyfish
  • Sports

  • My ideal weight is 140, declares Pacquiao
  • Freddie Roach: I’m satisfied; Manny Pacquiao did well
  • New-look Azkals tie Qatari side
  • San Miguel Beermen eye No. 2 slot, battle Air21 Express
  • Filipinos yield to Iraqis anew Asian club volley
  • Lifestyle

  • Celebrate Easter Sunday at Buddha-Bar Manila
  • Moriones feast: A slow, steady transformation
  • Weaving ‘palaspas’ a tradition kept alive in Tayabas City
  • Finalists announced for best translated books
  • Summer treat for your aspiring astronomers
  • Entertainment

  • Miley Cyrus hospitalized, cancels US concert
  • Otaku Summer Jam 2014: Summer’s hottest J-rock/Cosplay event
  • 2NE1 returns to Manila with “All Or Nothing” Tour
  • Gary Valenciano just keeps moving
  • Noisy celeb spews venom, backs off when confronted
  • Business

  • Longer TRO sought on rate hike
  • Make a stylish statement with the all-new Yaris
  • Hearing set in Olarte case
  • BOC sues steel importers
  • BIR continues to miss collection target
  • Technology

  • Tech company: change passwords or suffer ‘Heartbleed’
  • Filling the digital talent gap
  • SSS to shut down website for Holy Week
  • Another reason to quit social media this Holy Week: your safety
  • Philippines may watch ‘blood moon’ online
  • Opinion

  • We may never know
  • Couple of things
  • Mommy D’s magic
  • Stop bizarre and bloody Good Friday rituals
  • Holy Week taboos
  • Global Nation

  • No travel restrictions to Middle East amid MERS-CoV scare
  • Measures set against entry of MERS-CoV
  • Japan backs PH in case before UN
  • Las Vegas union starts pickets over wages, benefits
  • Fil-Am Daly City councilor has eye on Superior Court seat
    Marketplace