MANILA, Philippines – In the Philippines, approximately 10 million households have pets. Despite that huge number, most Pinoy pet parents would agree that when it is time to stock up on supplies, choices are limited and distanced far apart. Nothing is more frustrating than finding out that, after travelling through traffic or bad weather, the pet store is out of stock. That is, until now. Pet food, toys, grooming and luxury items are now just a click away with Pet Warehouse.
Pet Warehouse is an online pet store with currently 200 products on their site, and will offer 2,000 products by year’s end. Found on www.petwarehouse.ph, the site caters to all categories and all pets because the people behind it believe that having the biggest variety is one of the many ways they can provide convenience and service to their customers.
Camille Sarte of Pet Warehouse shared that when they first started the company early this year, listening to customers was key and that they have evolved since based on suggestions. “Now we have a clearer idea that our customers want service and variety above all. They want us to be their one stop shop, always asking us to carry more of the products that they buy already,” she shared.
When it comes to variety, online shops have an advantage over on-ground retail stores, “we will stock the hardest to find items which pet stores won’t stock because they have limited shelf space,” Sarte continued.
Aside from variety, the company boasts that it is a retail business made by pet lovers, for pet lovers. With this deep understanding, customer care is their number one priority. Sarte further shares, “We pay absolute attention to every customer, we know most of their pets by name. When we deliver, we ensure it is at the most convenient time for the customer. If it is a heavy bag, we won’t just carry it to the door; we will help them until where they need it. Our reviews on our Facebook page tell a better story than I can.”
Convenience is also what keeps their customers wagging their tails for more. Pet Warehouse is open 24/7, offers easy returns, fast and free shipping in Metro Manila, and reasonable shipping rates nationwide. Best of all, shopping on this site has huge payment options, one of which is Dragonpay, known in the industry as a provider of wide payment methods to online shoppers. Because of it, customers can pay for their purchases through online banking, or over the counter at 4,000 outlets nationwide.
Partnering with Dragonpay stemmed from the understanding that most of their online customers do not have credit cards. “Dragonpay helps us, help our customers,” states Sarte.
As their online business continues to grow, the company would eventually like to set up a foundation to help aspins (asong Pinoy) and puspins (pusang Pinoy).
Get the pick of the litter when it comes to shopping for your furry family members by visiting www.petwarehouse.ph. ADVT