A look into what makes the difference between good and exceptional in modern aviation
Telegraph Travel’s latest comprehensive study of 90 global air carriers reveals an interesting truth about modern aviation: It’s not just about getting from A to B anymore. The study conferred Emirates as the “World’s Best Airline,” offering insights into what really makes an airline stand out in 2024.
The study was meticulous, giving rankings according to 30 criteria, such as punctuality, baggage allowance, route network, quality of home airport, age of the fleet, the value of rewards program, and tastiness of in-flight meals. The results were based on data from other awards as well as polls and rating websites by real-life travelers.
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Past the usual luxury talking points (though yes, they do have showers in first class and private drivers for business class passengers), what makes Emirates stand out is the more egalitarian service to passengers. The airline has free Wi-Fi for everyone on board, not just the premium passengers. Premium economy cabins also don’t just feel like an economy class ticket with a slightly better in-flight sandwich. Its route is also one of the biggest, with 140 cities in 77 countries.
The real differentiator is consistency. While some airlines excel at luxury, others can stumble on the basics. And the newly dubbed “Best Airline in the World” maintains standards whether the passenger is in first class or economy.
From family-friendly policies like priority boarding across all airports and practical touches such as sustainable blankets to healthy meals and an exceptional range of in-flight entertainment for all passengers, the Dubai-based airline focuses on elevating the experience across the board.
Most telling? The recognition came through independent evaluation, with no paid entries or sponsored awards. It was majorly based on the votes of 30,000 Telegraph Travel readers as well as references from other public rating sources.
In the airline industry where excellence is often measured in thread counts and champagne brands, perhaps the true mark of what makes the “World’s Best Airline” is simply delivering on promises with quality and consistency.
